Contact Us
Got a question about one of our reviews, spotted something that looks out of date, or want to flag an issue with a bonus offer? This page explains what we can help with, what we can't, and the best way to get in touch.
What we can help with
Crypto Casinos is an independent research and comparison site covering crypto casinos for US players — sites like BetPanda, CoinPoker, Cryptorino, LuckyRollers and others we've rated on this site. We're happy to hear from readers about:
- Corrections — a bonus figure, wagering requirement, licensing detail or coin support claim that's changed since we last checked
- General feedback on how we rank and review sites, or suggestions for what to cover next
- Questions about how our editorial process works, including how we handle affiliate relationships
- Reports of broken links, outdated pages or anything that doesn't match what a casino currently advertises
If you're comparing options before you commit any funds, it's often faster to check our Non Gamstop Casinos UK 2026 guide or the individual site reviews first — many questions about coin support, welcome offers and payout speed are already answered there.
What we can't help with
We don't operate any casino, hold player funds, or have access to individual player accounts. That means we're not able to assist with:
- Deposit or withdrawal issues on a specific casino account
- Identity verification or KYC document requests from an operator
- Bonus crediting problems, wagering progress disputes, or account restrictions
- Refunds, chargebacks or password resets for a casino you've signed up with
For any of the above, the operator's own support team — usually reachable via live chat or email on their site — is the only party who can actually resolve it. We simply don't have visibility into individual accounts.
Why our reviews look the way they do
Crypto Casinos earns commission when readers click through to a casino and sign up. This is standard for a comparison site and it never decides where an operator lands in our rankings — a site can't pay for a better score, and we still note real limitations for every option we cover, including the highest-rated ones. If anything in a review reads as one-sided, that's worth telling us.
Before you get in touch about a specific offer
Bonus terms change more often than most other details on a casino site. If your question is about a welcome offer, cashback deal or rakeback tier, it helps to have the following ready when you write in:
- The exact casino name and the offer you're asking about
- The date you're looking at it (offers and wagering requirements get revised)
- Whether you're asking about eligibility, wagering requirements, or something else specific to the terms
We can update or clarify a page faster with that context than with a general "this bonus doesn't work" message.
If you're concerned about your own play
This site is intended for adults of legal gambling age in their state — 18 or 21 depending on the operator and the applicable state minimum — who are choosing to gamble with cryptocurrency they can afford to lose. Crypto casinos carry the usual risk of losing money, plus the added risk that the crypto itself can rise or fall in value while it's sitting in your account.
If gambling has stopped feeling like entertainment — if you're chasing losses, borrowing to play, or gambling to cope with stress — please reach out to the National Problem Gambling Helpline at 1-800-GAMBLER. It's free, confidential, and available regardless of which site you play on. Our Responsible Gambling page has more detail on the tools available, including the fact that offshore crypto casinos often don't offer the same self-exclusion and player protection tools that US state-regulated operators do.
A note on legality and jurisdiction
We're not a law firm and this isn't legal advice. The crypto casinos reviewed on this site are licensed offshore — commonly in Curaçao or similar jurisdictions — rather than by any US state or federal regulator, and they operate in a legal grey area for US players. Availability and restrictions vary by state, so if you have questions about whether a specific site is appropriate for where you live, that's worth checking against your own state's gambling laws or with a qualified professional, not something we can confirm for you by email.
How to reach us
For everything covered above — corrections, editorial questions, feedback on our reviews — use the contact details or form linked from our site navigation or footer. We read every message but can't guarantee a reply to messages asking us to resolve an individual casino account issue, since that's outside what we're able to see or fix. If you want to know more about who we are and how we put this site together, our About Us page and Terms and Conditions cover that in more detail.